The Community Association Manager is accountable for managing an assigned portfolio of communities to provide an agreed upon scope of services and achieve targeted service and financial goals. Effective managers must have a good understanding of the principles of contracting, accounting, insurance, maintenance, board management, and Florida law.
- Communications and Meetings– Identify and communicate key messages to association board members, homeowners, customer care representatives and others. Conduct new board member orientations and organize training for board members. Attend and participate in Board of Directors meetings, Annual meetings and other meetings required by Management Agreement.
- Architectural Requests– Review applications for compliance based on association restrictions and forward applications to appropriate board/committee with recommendation. Update customer care staff and web portal of the status of requests.
- Facilities Management and Maintenance– Establish and maintain agreed standards for operations and maintenance. Procure and manage service providers. Scheduling and conduct community and common area inspections. Provide a complete, timely and effective covenant enforcement service.
- Vendor Management– Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices. Process code and approve all vendor invoices for payment in a timely manner.
- Customer Service– Ensure the timely, efficient, customer oriented handling and resolution of each inquiry, request, dispute or complaint (via telephone, e-mail and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.
- Safety and Security– Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans and identifying other safety issues and unsafe conditions during property inspections.
- Financials and Budgets –Review and adjust community annual budgets; understand financial statements, and explain delinquency procedures and reports.
- Special Projects– Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.
Knowledge and Skills
- Working knowledge of federal and state laws governing the operation of community associations
- Good working knowledge of community governing documents and rules
- Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees
- Strong speaking and writing skills, with ability to communicate effectively on a variety of levels
- Strong organizational and conflict resolution skills
- Computer skills in Windows environment including Microsoft Word, Excel, Outlook
- Direct the enforcement of community association rules and restrictions
- Assist board members in the selection of contractors and insurance providers
- Self-starter and able to work independently without supervision
- 2+ years of progressively responsible experience and growth in the community association industry with experience in managing a portfolio
- Must have a valid driver’s license
- Active Florida Community Association Manager License
- Must be able to attend board meetings in the evenings and respond to after-hours emergencies as necessary
- Licensed CPO (helpful) and a minimum of two years’ experience in maintaining commercial pools
- Bachelor’s Degree
~Salary: $40- $50k annual depending on experience
~ Location: Destin – Fort Walton Beach, Florida
~Competitive benefits package available
~Job requires moderate lift up to 50lbs, carry, push/pull with an occasional climb and crawl
We are an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, handicap or marital status. Your opportunity for employment depends solely upon your qualifications.
Please email resumes to Ashleyn@samhoa.com