Insurance for Community Association is a 3 hour course that will provide you with 3 hours of IFM or ELE
Dealing with Difficult People
Dealing with Difficult People is a 3 hour course that will provide you with 3 Hrs of HR/ELE.
3 hour education course through Zoom
Buy this Course @
$79.00
Learn from Industry Expert Fred Gray
Gain insights from Fred Gray, a recognized authority in the field who authored the foundational CAM materials over 30 years ago. With decades of experience, Fred has guided thousands in obtaining and maintaining their licenses.
Course Description
Dealing with Difficult People” is a 3-hour course awarding 3 Hrs of HR (Human Resources) or ELE (Elective) credit.
This course equips community association managers and board members with proven techniques to handle difficult personalities, resolve conflicts, and maintain a calm, professional presence.
Learn how to navigate challenging conversations, de-escalate tension, and build stronger working relationships within your community.
What will Covered
Identify Common Behavior Patterns that lead to conflict in community settings.
Apply Proven Conflict Resolution Techniques to defuse tense situations.
Communicate Calmly and Effectively with residents, staff, and board members.
Maintain Professionalism Under Pressure while fostering positive relationships.
Please Note : This course is tablet and iPad friendly. Our Online Courses are supported by all operating systems EXCEPT for Windows XP.
Gray Systems, Inc.
138 E Central Ave
Howey-In-The-Hills, FL 34737
Monday to Thursday : 9 am - 5 pm EST Friday: 9 am - 3 pm EST
© Copyright 2024 – Graysystems
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